Service
Plans
Response time: Monday-Friday
Major areas 4 hours
Rural areas next day
Scope
of On-site Maintenance and Hours of Operation
The
on-site maintenance service coverage period is: 8:30 a.m.
to 5:00 p.m. (local time) Monday through Friday, excluding
holidays.
Any
on-site maintenance service required outside the service
coverage period shall be provided on a best effort basis
and shall be subject to our current rates.
On-site
maintenance includes adjustments, lubrication and replacement
of parts deemed necessary by our service. All labor costs
are included.
Items
not covered under contract include: consumable items, power
packs, damaged print heads or drums (e.g. if the approved
media is not used) and any cosmetic items.
Training
Basic
instruction on the use of equipment is included as part
of the Service Installation fee.
