We provide coverage in
144 locations coast to coast in USA and Canada.
- Warranty on our equipment is ninety (90) days on site. (Printers Only)
- Official Warranty Information & Return Policy
- Terms and Conditions
- Response time: Monday-Friday
- Major areas 4 hours
- Rural areas next day
Scope of On-site Maintenance and Hours of Operation
- The on-site maintenance service coverage period is: 9:00 a.m. to 5:00 p.m. (local time) Monday through Friday, excluding holidays.
- Any on-site maintenance service required outside the service coverage period shall be provided on a best effort basis and shall be subject to our current rates.
- On-site maintenance includes adjustments, lubrication and replacement of parts deemed necessary by our service. All labor costs are included.
- Items not covered under contract include: consumable items, power packs, damaged print heads or drums (e.g. if the approved media is not used) and any cosmetic items.
- Basic instruction on the use of equipment is included as part of the Service Installation fee.